Please inspect your order immediately upon receipt. Contact us at firstname.lastname@example.org with any concerns.
1. Damaged/wrong item received/clothing measurements incorrect (don’t match those of the supplied size chart). Please email pictures as proof of damage /wrong item/incorrect sizing to get an exchange or refund. See sizing info here.
2. No Reason Returns. If you are not satisfied with your purchase, you may return it within 14 days of receiving your order. Items received after the 2-week period will not be accepted unless different arrangements have been made.
Please note that if you return the item(s) without any valid justification, you are responsible for paying the return shipping as well as a 20% stock handling and admin fee from your order price. You will be credited 80% once we have received the item in its original condition with the original label. Contact us for return shipping address.
3. Sale/Clearance Items. Only regular-priced items are eligible for returns. Items on clearance and sale are not returnable unless damaged or defective.
4. Wedding and Grad gowns are final sale. Please consult measurements on size chart carefully.